Privacy Policy

1. Information We Collect

We may collect the following personal information when you use our contact or intake forms:

• Name

• Email address

• Phone number

• Age

• Your responses about what you're seeking or your current challenges

2. How We Use Your Information

We use your personal information to:

• Respond to inquiries and book sessions

• Provide personalized coaching services

• Communicate with you about appointments or services

• Improve our offerings and website

• Meet legal or regulatory requirements

3. Consent

By submitting your information through our website, you consent to the collection and use of your data as outlined in this policy. You can withdraw your consent at any time by contacting us.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third-party services (such as Wix or secure email platforms) who help us operate our business. These parties are required to protect your data and use it only for agreed purposes.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Your data is stored securely using industry-standard protections.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as those provided by Wix) to understand how visitors interact with the site and to improve user experience. You may choose to accept or decline cookies via your browser settings.

7. Your Rights (Under PIPEDA – Canada)

You have the right to access, correct, or request deletion of your personal data. To make a request, please contact us using the information below.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites.

9. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on our website, with the effective date at the top of the page.

10. Contact

If you have any questions or wish to access or correct your information, please contact:

Email: teri@serava.ca