Privacy Policy
Privacy Policy
Serava Life Coaching Inc.
Effective date: June 2026
Serava Life Coaching Inc. (“Serava,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices available to you regarding your information.
1. Information We Collect
Depending on how you interact with Serava, we may collect personal information such as:
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Name
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Email address
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Phone number
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Age or date of birth, where relevant
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Information you provide through contact, booking, or intake forms
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Information you choose to share during coaching sessions
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Information contained in communications with you, such as emails
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Appointment and payment information
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Information needed to maintain appropriate business and financial records
You are not required to provide information that is not reasonably necessary for us to provide the service you are requesting. However, some information may be necessary in order to book or provide coaching services.
2. How We Use Your Information
We may use your personal information to:
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Respond to inquiries and communicate with you
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Schedule and provide coaching services
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Understand your needs and personalize our coaching work
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Process payments and maintain financial records
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Communicate with you about appointments and services
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Maintain appropriate client records
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Improve our services and website
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Meet legal, tax, accounting, or other professional obligations
We collect and use personal information only for purposes that are reasonable and appropriate in the circumstances.
3. Consent
By providing personal information to Serava, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy and for other purposes that are communicated to you at the time the information is collected.
Where appropriate, we will obtain additional consent before collecting, using, or disclosing personal information for a new purpose.
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services.
To withdraw consent or ask questions about your personal information, please contact us at teri@serava.ca.
4. Confidentiality and Coaching Information
Information you share as part of your coaching relationship will generally be treated as confidential, subject to the limits described in the Serava Coaching Agreement and applicable law.
Coaching is not a health-care service, psychotherapy, or counselling service. Serava does not diagnose or treat medical or mental health conditions.
Information may need to be disclosed where required or permitted by law, or in other circumstances described in the Coaching Agreement.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share personal information with service providers that help us operate Serava, such as providers of:
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Website and booking services
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Payment processing
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Email and communication services
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Video-conferencing
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Bookkeeping and accounting
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Other business services necessary to provide and administer our services
We only provide service providers with information reasonably necessary for them to perform their services, and we take reasonable steps to ensure that personal information is handled appropriately.
We may also disclose personal information where required or permitted by law.
6. Information Stored or Processed Outside Canada
Some of the service providers we use may store or process information outside Canada. Where this occurs, personal information may be subject to the laws of the jurisdiction where it is stored or processed.
We take reasonable steps to select service providers and protect personal information appropriately.
7. Data Security
We take reasonable physical, technical, and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, or disposal.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
8. Website Cookies and Analytics
Our website may use cookies and similar technologies, including tools provided by Wix and other website or analytics providers, to operate the website, understand how visitors use it, and improve the user experience.
You may be able to manage cookies through your browser or through any cookie preferences provided on our website.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and financial records, and meet legal, tax, accounting, or other professional obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.
10. Accessing or Correcting Your Information
You may request access to the personal information Serava holds about you and may request that inaccurate or incomplete information be corrected, subject to applicable legal requirements.
To make a request, please contact:
Teri Large
Serava Life Coaching Inc.
teri@serava.ca
We may need to verify your identity before providing access to or making changes to personal information.
11. Third-Party Websites
Our website may contain links to websites operated by third parties. Serava is not responsible for the privacy practices, security, or content of those websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
The most current version will be available on the Serava website, together with its effective date.
13. Contact
If you have questions about this Privacy Policy, would like to access or correct your personal information, or have a concern about how your information has been handled, please contact:
Teri Large
Serava Life Coaching Inc.
teri@serava.ca